Refund Policy

30-day money-back guarantee

If TayaproFetch is not right for you, you can request a full refund within 30 days of your order date — credit packs and monthly plan payments alike. No explanation is required.

How to request a refund

Refunds are processed by our payment provider, Paddle, the Merchant of Record for all our orders. Request one at paddle.net using the email address on your receipt, or email us at support@tayaprofetch.com and we will raise it for you. Approved refunds return to the original payment method, typically within 5–10 business days.

What happens to your credits

When a purchase is refunded, the credits granted by that purchase are removed from your balance. Credits from other purchases are unaffected.

Cancelling a monthly plan

You can cancel at any time from Billing in your dashboard. Your plan stays active until the end of the period you have paid for, and credits already granted remain yours to use.

Questions

Anything unclear? Email support@tayaprofetch.com and we will help. Paddle's own refund terms are available at paddle.com/legal/refund-policy.